Job Detail

Phone Banking Officer

Provide customer service through phone banking channel.

Abacus Consulting
Karachi
Contract
Category : Client Services & Customer Support Salary : PKR20,000 Experience(s) : 3 Year

Overview

Meet all service standards and quality parameters on all calls. To up sell product/ services and maintain customer relation through phone banking channel. To ensure that all customer q

About Abacus Consulting

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders.

Job Description

  1. Provide customer service through phone banking channel.
  2. Meet all service standards and quality parameters on all calls.
  3. To up sell product/ services and maintain customer relation through phone banking channel.
  4. To ensure that all customer queries and complaints are addressed within the minimum possible time. (attempt one call resolution to customer issues)
  5. To track complete call information and follow up for any post call processing necessary for customer inquiry.
  6. To ensure that he/she is updated on all latest products, policy, update and procedure.
  7. Extra projects as designated by the management.

Job Details

Total Positions:
35+ Posts
Job Shift:
Rotating
Job Type:
Contract
Department:
Call Centre Operations
Job Location:
I.I Chandriger Road, Karachi, Pakistan
Gender:
No Preference
Age:
18 – 28 Years
Minimum Education:
Bachelors
Degree Title:
Bachelors
Career Level:
Entry Level
Experience:
Fresh – 3 Years
Work Permit:
Pakistan
Apply Before:
Oct 01, 2016
Posting Date:
Aug 31, 2016

Upload Your Resume

At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti quos dolores et quas molestias

Upload Your Resume

Post Job Now

At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti quos dolores et quas molestias

Post A Job Now